Terms of service

All items (screens, laptops, cabling and other electronic equipment, rooms, furniture etc.) supplied are on a rental basis and no exchange, transfer or refund of ordered items on-site will be entertained. 

Exhibitors must pay for any damages or losses caused to items supplied to them.

Store management requests that all orders are paid immediately by credit card payment or wire transfer / bank transfer method. Goods and services will not be delivered on-site unless all items are paid for in advance of the cut off date of October 7 for payments.

The store will close on October 7. Partners and contractors must ensure they have purchased all of their requirements before this date as late orders will not be facilitated.

Cancelled orders after the relevant event deadline date are not refundable.

Non-standard items may be offered on request, subject to a separate quotation, and are subject to the same terms and conditions.

Any complaint regarding rental items or installation must be lodged before the opening of the event. In respect of items rented on the day, items should be inspected immediately and tested to ensure they work. Otherwise all items are deemed to be received in good order and condition.

The equipment must be insured “all risk” by the hirer, who will remain liable until the authorised staff has collected the equipment. In case of disappearance, the equipment will be invoiced at the original insurance value.