Do I have to have an account to order items?

Yes, you must have an account if you would like to order items from the Web Summit partner store. To set up an account please contact your partner success manager.

Can one or more accounts be set-up to order items for the same partner?

Yes, it is possible to create more than one account if multiple parties will be ordering for the same partner. Your partner success manager can set up accounts for the different stakeholders e.g. an internal team, a contractor and stand builder may all have accounts for the same partner.

I will be ordering items from the store and my stand builder will also be ordering items. What is the best way to do this?

If you and your stand builder will both be ordering items from the store, you should each have a customer account. You can each order the items you need from your respective accounts. 

I want to order two high stools. How do I add multiple units of an item?

In order to add multiple units of an item you should go to the item you wish to order and add it to your cart. Then proceed to your cart where you will be able to increase the number of units of the item. The price will increase as you add additional units.

How will I get my goods?

The items you order are for rental at the event.

Any physical items you order for your stand (screens, screen mounting, connectivity, lighting, furniture) will be delivered to your stand the day before the event is due to begin (on Monday, November 1).

Electrics will be installed slightly earlier than this (Saturday, October 30 or Sunday, October 31).

Slightly different timelines apply for the labour and services items. 

Our ICT team can assist you should you require your own custom network space to perform special technical demonstrations or network configurations. They are happy to advise you on any network queries regarding your demonstration. These include static IPs assignment, configuration of P2P or allocating of personalised Wi-Fi. Please contact your partnership success manager if you have specific network setup requests and they will connect you with our technical team to devise a package best suited for your requirements.

Do I have to add an address to my account?

We recommend that you add an address.

This is done as follows:

  1. Go to your “My account” page (this can be accessed by clicking your name in the top left corner of the header – NB. you must be logged in).
  2. On the “My account” page click “View addresses”.
  3. Click “Add a new address” on the “Your addresses” page.
  4. Add your address and select as default address.
  5. The last field titled N/A should be left blank.
  6. The address added to your account will appear at the checkout stage as your default billing address.

How does the checkout process work?

Once you proceed to the checkout you will be taken to the customer information page. Here your customer account address will automatically populate the billing address. If you would like to add a different billing address, this can be done by clicking on the “Stored address” field and selecting “New address”.

What payment options are available?

The following payment options are available:

  1. Credit card
  2. Wire transfer/bank transfer.

How can I access my invoice?

Invoices can be accessed in three ways:

  1. Stored directly in your “My account” page.
  2. Links directing you to a downloadable invoice are present on the last page of the checkout process and in the order confirmation email that will be automatically sent to you.
  3. You will receive an email with a PDF of the invoice.  

 When is the deadline for payment?

The final deadline for payments for the online store will be October 6. If payment is not completed before the deadline the items will not arrive onsite.

What happens after I place my order?

Once your order is placed, you will receive an order confirmation to the email address on your customer account. You can also view your past orders on your “My account” page (click on your name in the top right of the header to access this).

What happens if I order the wrong item/no longer want an item?

In this scenario please contact your partner success manager with the details of what happened and they will be able to advise you on the best course of action. Please read our refunds policy in our T&Cs.

Who do I contact if I have any issues with the Web Summit partner store?

If you are experiencing any difficulties, contact your partner success manager. They will be able to assist you in resolving any issues.

What is our refunds policy?

All requests for refunds must be received before October 6. The Web Summit partner store will refund customers if they mistakenly ordered the incorrect items.

Our refunds policy varies depending on which payment method was used to process the order. If an order was placed by credit card the refund can be processed within five working days.

However, if the order was processed by wire transfer a member of our finance department will need to manually process the refund request and due to the proximity of the upcoming event all wire transfer refunds will be processed post event. To expedite the process for wire transfer refunds please include your company’s bank details along with the initial refund request

Please contact your partner success manager for more information.